Kit Library / Competitive Exams / Banking (IBPS/SBI)
⚡ Topic Learning KitShared by a Veda learner · Generated with Veda AI
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💡 Key Idea
Eight parts, eight answers — choose smart.
Paper II has 8 Parts. You must answer exactly 8 questions: 2 from Part I, 2 from Part II, and 4 from any four of Parts III–VIII (one from each chosen part).
↳ 2+2+4 = 8 answers = 100 marks. Break the rule and you lose marks.
⭐ Important Fact
180 minutes for 8 answers.
You have 3 hours (180 minutes) for 100 marks. That is roughly 1.8 minutes per mark — but 15-mark questions need more thinking time than 10-mark ones.
↳ Time-box each answer; never let one question eat another's minutes.
🎯 Exam Tip
Analytical, evaluative, concise, clear.
The paper explicitly states that marking considers Analytical Approach, Sound Evaluation, Conciseness, and Clarity. You are also required to give reasons for your answers.
↳ Every answer should analyse, evaluate, stay concise, and stay clear — with reasons.
⚖️ Comparison
15-mark depth vs 10-mark breadth.
↳ Parts I–II need depth; Parts III–VIII need precision and coverage.
💡 Key Idea
Banks, markets, payments, savings.
Part I tests the financial system of Sri Lanka in 2004 — Licensed Commercial Banks, financial markets, payment and settlement systems, and macro variables like consumption, savings and investment.
↳ Part I = the 2004 Sri Lankan financial landscape, seen through a banker's lens.
💡 Key Idea
Mintzberg, communication, Adair, Blake & Mouton.
Part II is about managing people and the bank's social role — managerial roles, communication, leadership theories, and Corporate Social Responsibility.
↳ Part II = how a Senior Manager leads, communicates, and serves society.
⚖️ Comparison
One question from each chosen part.
↳ Pick the four Parts III–VIII where you can write strongest — you choose, so choose wisely.
🛠️ Application
Ratios tell the real story.
Question 14 gives comparative financial data for Bank A, Bank B, Bank C and People's Bank in 2004. You must analyse figures and comment on performance, weaknesses and management actions.
↳ People's Bank had strong profits but weak capital adequacy, high NPLs and high costs — identify, explain, and suggest fixes.
⚙️ Process
Unfreeze, change, refreeze.
Lewin's model is used for all types of change and is directly examinable in Part VI (Question 16).
↳ Unfreeze → Change → Refreeze: the classic three-step change recipe.
💡 Key Idea
Adair and Blake & Mouton.
Question 7 asks you to explain both theories and then judge whether such styles would improve branch productivity, giving reasons.
↳ Name the theory, explain its axes or circles, then apply it to your branch.
🛠️ Application
Services differ from products.
Question 12(a) asks whether bank marketing differs from marketing by other organisations. Banks sell intangible, inseparable, variable and perishable services, often with fiduciary trust.
↳ Bank marketing = trust + intangibility + regulation; segment corporate vs personal needs.
🚫 Warning
Don't lose easy marks.
↳ Follow the rubric literally: right count, right parts, reasons given, application shown.
Define, discuss, apply, conclude.
↳ A 15-mark answer is a mini-essay: definition → analysis → application → judgement.
List, explain briefly, apply.
↳ 10-mark answers reward coverage and clarity, not length.
🧠 Memory Trick
2-2-4, 15-15-10.
2 from Part I, 2 from Part II, 4 from Parts III–VIII. Marks: 15, 15, then 10 each. Time: 3 hours. Criteria: Analysis, Evaluation, Conciseness, Clarity — plus reasons.
↳ 2-2-4, 15-15-10, 3 hours, 4 criteria — that's the whole paper in one breath.
This paper is the People's Bank Senior Manager (Grade II) Promotion Examination 2005, Paper II — a three-hour, 100-mark test split into eight parts. Candidates must answer two 15-mark questions each from Parts I and II (…
Full explanation, worked examples & memory tricks in the app
All 26 questions, laddered from warm-up to topper-level, each with its answer and the reasoning behind it.
Q1. Mintzberg's managerial roles include the role of 'negotiator'.
BeginnerA · True
Negotiator is one of Mintzberg's ten managerial roles, falling under the decisional category.
Q2. Kurt Lewin's change model consists of four steps: unfreezing, changing, refreezing, and evaluating.
BeginnerB · False
Lewin's model has three steps: unfreezing, changing (or moving), and refreezing. There is no 'evaluating' step.
Q3. What is the total number of marks for the People's Bank Senior Manager (Grade II) Promotion Examination 2005?
BeginnerA · 100 marks
The examination is worth a total of 100 marks.
Q4. How many questions must be answered from Part I of the exam?
BeginnerB · Two questions
Candidates are required to answer exactly two questions from Part I.
Q5. What is the marking criteria emphasized by the examiners?
BeginnerA · Analytical Approach
One of the marking criteria is an 'Analytical Approach' to answers.
Q6. Which part of the exam covers the Sri Lankan financial service industry in 2004?
BeginnerA · Part I
Part I focuses on the Sri Lankan financial service industry in 2004.
Q7. What is the maximum number of marks for each question in Parts III to VIII?
BeginnerC · 10 marks
Each question in Parts III to VIII is worth 10 marks.
Q8. What is the required number of questions to answer from Parts III to VIII?
BeginnerA · Four questions
Candidates must answer four questions from Parts III to VIII.
Q9. Which of the following is NOT a part of the exam structure?
BeginnerA · Part IX
There is no Part IX in the exam structure; it consists of Parts I to VIII.
Q10. What is the time allocated for the entire examination?
BeginnerA · 180 minutes
The total time allocated for the examination is 180 minutes.
Q11. What is the total number of parts in the People's Bank Senior Manager Promotion Exam?
BeginnerB · Eight Parts
The exam consists of a total of eight parts.
Q12. According to Henry Mintzberg, which of the following is NOT one of the ten managerial roles?
IntermediateB · Innovator
Mintzberg's ten roles are figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator. 'Innovator' is not one of them.
Q13. John Adair's 'Action Oriented Leadership' model focuses on three core responsibilities. Which of the following is NOT one of them?
IntermediateA · Managing external stakeholders
Adair's model emphasizes task, team, and individual needs. External stakeholders are not a core component of this model.
Q14. In the Blake and Mouton Managerial Grid, which leadership style is characterized by high concern for people and low concern for production?
IntermediateB · Country Club Management
Country Club Management (1,9) reflects high concern for people and low concern for production.
Q15. Which of the following is NOT a common way to improve productivity as discussed in the exam?
IntermediateC · Increasing working hours
Common ways to improve productivity include technology, skills, and management practices, but simply increasing working hours is not typically considered a sustainable productivity improvement method.
Q16. In the context of the People's Bank 2004 financial data, which bank had the highest Capital Adequacy Ratio?
IntermediateB · Bank B
Bank B had a Capital Adequacy Ratio of 12.92%, the highest among the listed banks.
Q17. Which of the following is NOT a step in Kurt Lewin's three-step model for change?
IntermediateC · Evaluating
Lewin's model consists of unfreezing, changing (or moving), and refreezing. Evaluating is not one of the three steps.
Q18. What does Corporate Social Responsibility (CSR) primarily involve?
IntermediateC · Balancing economic, social, and environmental responsibilities
CSR involves a balance of economic, social, and environmental responsibilities towards stakeholders.
Q19. In the People's Bank 2004 financial data, which bank had the highest Non-Performing Loans (NPL) ratio?
IntermediateB · People's Bank
People's Bank had an NPL ratio of 14%, the highest among the banks listed.
Q20. Which of the following is a key barrier to communication between a Regional Office and branches?
IntermediateD · Physical distance
Physical distance is a common barrier to effective communication between regional offices and branches.
Q21. What is the primary purpose of a Branch Marketing Plan?
IntermediateD · To set objectives and strategies for marketing bank services
A Branch Marketing Plan focuses on setting marketing objectives and strategies to promote bank services.
Q22. Which of the following is NOT a typical risk encountered by banks as per the exam content?
IntermediateA · Political risk
While political risk can affect banks, the exam specifically mentions credit, market, and operational risks as key risks in the context of the Board of Risk Management.
Q23. In the context of the People's Bank 2004 financial data, which bank had the highest Return on Assets (ROA)?
IntermediateA · Bank B
Bank B had an ROA of 1.35%, the highest among the banks listed.
Q24. Which of the following is a key factor to consider when setting branch objectives?
IntermediateB · Market conditions
Market conditions are a critical external factor in setting realistic and achievable branch objectives.
Q25. What is the primary focus of the 'Code of Corporate Governance of Banks' as mentioned in the exam?
IntermediateA · Ensuring sound risk management and accountability
The Code of Corporate Governance focuses on sound risk management, accountability, and transparency in bank operations.
Q26. Which of the following is a characteristic of a 'learning organization' as implied in the context of managing change?
IntermediateA · Adaptability and continuous improvement
A learning organization is characterized by adaptability, continuous improvement, and the ability to respond to change effectively.
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