Senior Manager Exam: 18 flashcards
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1. What is the total mark allocation for Parts I and II in the 2005 People's Bank Senior Manager exam?
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60 marks (4 questions x 15 marks each).
2. According to Henry Mintzberg, what are the three areas under which the ten managerial roles are classified?
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Interpersonal, Informational, and Decisional roles.
3. List the ten managerial roles identified by Henry Mintzberg.
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Figurehead, Leader, Liaison, Monitor, Disseminator, Spokesperson, Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator.
4. What are the three steps in Kurt Lewin's model for introducing change?
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Unfreeze, Change (or Transition), Refreeze.
5. What does Corporate Social Responsibility (CSR) mean?
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CSR is a concept whereby organizations consider the interests of society by taking responsibility for the impact of their activities on customers, employees, shareholders, communities, and the environment.
6. Identify the stakeholders of People's Bank as mentioned in the 2005 exam paper.
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Stakeholders include customers, employees, shareholders, government, and the community.
7. What are the four common ways of improving productivity?
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1. Improve basic methods (technology, processes). 2. Improve effectiveness of labor. 3. Improve product design. 4. Improve quality of output.
8. What is the 'Management Grid' by Blake and Mouton?
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A leadership model that plots concern for people against concern for production, identifying five leadership styles: impoverished, country club, produce or perish, middle-of-the-road, and team management.
9. What is John Adair's 'Action Oriented Leadership'?
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A leadership theory that emphasizes three core responsibilities: achieving the task, managing the team, and developing the individual.
10. In the context of the 2005 exam, what are the risks encountered by a bank?
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Credit risk, market risk, liquidity risk, operational risk, and reputational risk.
11. What is the formula for Cost-Income Ratio?
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Cost-Income Ratio = (Operating Costs / Total Revenue) x 100%
12. What is the formula for Return on Assets (ROA)?
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ROA = (Net Profit / Total Assets) x 100%
13. What is the formula for Non-Performing Loans (NPL) Ratio?
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NPL Ratio = (Non-Performing Loans / Total Loans) x 100%
14. What are the needs of corporate customers of a bank?
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Corporate customers need services like trade finance, cash management, credit facilities, foreign exchange, and investment banking.
15. What are the needs of personal customers of a bank?
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Personal customers need savings accounts, loans (personal, home, auto), credit cards, insurance, and investment products.
16. What is the primary business objective of a bank branch according to the 2005 exam?
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The satisfaction of customers' needs and concerns.
17. What are the barriers to communication between Regional Office and branches?
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Barriers include physical distance, hierarchical levels, lack of proper channels, information overload, and semantic differences.
18. What is the 'Code of Corporate Governance of Banks' laid down by the Central Bank of Sri Lanka?
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A set of guidelines to ensure transparency, accountability, and fairness in bank operations, including risk management and board responsibilities.
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